1. Purpose and Scope of the Agreement

This Cancellation and Refund Agreement (hereinafter the “Agreement”) governs the cancellation and refund processes for digital subscriptions and in-app purchases offered through the biriqim mobile app (iOS and Android). This Agreement applies solely to in-app purchases (IAP) made through the Apple App Store and Google Play; there is no direct payment or checkout process available through the biriqim website.

For the terms of sale and delivery regarding your in-app purchases, please refer to the Terms of Sale and Delivery.

2. Covered Products

This Agreement covers the following biriqim in-app products:

• biriqim Pro Annual Subscription (Product ID: biriqim_pro_annual) — an automatically renewing annual subscription
• Consumable AI Credit Packages — Digital credits used for features such as OCR receipt scanning, AI coaching, and similar features

3. Subscription Cancellation

3.1. Cancellation Method

Cancellation of biriqim Pro subscriptions is processed through the store account where the purchase was made. biriqim cannot directly cancel subscriptions or process refunds; cancellation and refund requests are subject to the relevant store’s procedures.

• iOS (Apple App Store): Settings → Apple ID → Subscriptions → biriqim → Cancel Subscription
• Android (Google Play): Google Play Store → Profile → Payments and Subscriptions → Subscriptions → biriqim → Cancel Subscription

3.2. When the Cancellation Takes Effect

The cancellation takes effect at the end of the current billing period. You will continue to have access to biriqim Pro features until the end of the period; no prorated refund will be issued for the remaining time.

3.3. Stopping Automatic Renewal

The subscription will automatically renew unless canceled at least 24 hours before the end of the current period. To prevent the renewal charge from being billed, the cancellation must be completed within this timeframe. Cancellations made after renewal take effect at the end of the next period.

4. Refund Policies

4.1. App Store and Google Play Refund Policies

Since all payments are processed by the Apple App Store or Google Play, refund requests are evaluated in accordance with the respective store’s refund policies and applicable consumer protection laws. biriqim cannot directly process refund requests that have not been approved by the store.

• Apple: You can submit a refund request via reportaproblem.apple.com or the App Store app.
• Google Play: You can submit a refund request via play.google.com/store/account → Order History → the relevant order → Report a Problem .

4.2. Subscription Refunds

Pursuant to Law No. 6502 on the Protection of Consumers, the standard right of withdrawal generally does not apply to digital services performed instantly via electronic means. Subscription refunds are evaluated . Approved refunds will be credited to your Apple ID or Google Play account by the store.

4.3. Consumable AI Credit Packages — Refund Exceptions

Consumable AI Credit packages are considered digitally delivered the moment they are credited to your account after purchase. Refund requests will not be accepted in the following cases:

• Credits have been used in full or in part (OCR scanning, AI coach query, etc.)
• If the right to a refund under the store’s return policy no longer applies during the period following the credits’ assignment to the account
• Reasons not attributable to biriqim, such as user error, incorrect package selection, or a device change

Return requests exceptionally approved by the store are subject to the relevant store’s procedures; biriqim cannot influence these decisions.

5. Support and Contact

For general support regarding the cancellation or return process, you can contact us at destek@biriqim.com.

Security Warning: Do not share your Apple ID password, Google account password, full credit card number, or other sensitive payment credentials in your support requests. When necessary, provide only general information such as the store order number or transaction date.

6. Rights and Obligations of the Parties

6.1. User Obligations

• Cancel the subscription through the relevant store account
• Submit refund requests directly through Apple or Google’s processes
• Use biriqim solely for personal financial tracking

6.2. biriqim’s Obligations

• Ensure that purchases verified by the app store are credited to the account
• To provide transparent information regarding cancellation and return processes
• Provide general guidance via destek@biriqim.com

7. Limitation of Liability

EQLEM YAZILIM cannot be held liable for refund requests rejected by Apple or Google, payment issues originating from the store, or delays caused by the store’s infrastructure. biriqim does not provide investment advice; the app solely offers tracking and analysis tools. EQLEM SOFTWARE’s maximum financial liability under this Agreement is limited to the total net subscription fee actually paid by the user for biriqim during the last six (6) months.

8. Amendment of the Agreement

EQLEM YAZILIM reserves the right to update this Agreement in accordance with changes in legal requirements or app store policies. Updates take effect as soon as they are published on biriqim.com or within the app. Your continued use of the Service constitutes your acceptance of the updated terms.

9. Contact and Governing Law

For questions regarding cancellations, refunds, or support, you may contact us at destek@biriqim.com. For information regarding the processing of your personal data, please review the Personal Data Protection & Privacy Agreement.

This Agreement is governed by the laws of the Republic of Turkey. In the event of a dispute, the Istanbul Central (Çağlayan) Courts and Enforcement Offices shall have jurisdiction; mandatory consumer rights are reserved.